Refund Policy
Last updated: June 2025
1. 7-day money back guarantee
If you are not satisfied with your first Bureau subscription payment, you may request a full refund within 7 days of the payment date, no questions asked. This guarantee applies to the first payment on a new subscription only.
2. Refunds after the guarantee period
After the 7-day window has passed, subscription fees are non-refundable except where required by applicable law. Refund requests are reviewed on a case-by-case basis.
3. How to request a refund
Email your refund request to billing@trisnap.app from the email address associated with your TRISNAP account. Please include your account email and the approximate date of the payment.
4. Cancellation policy
You can cancel your subscription at any time from your Account page. Cancellation takes effect at the end of your current billing period, and you will continue to have access to paid features until that date. No partial refunds are provided for unused days in a billing period.
5. Processing time
Approved refunds are processed to the original payment method within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Contact
For billing or refund questions, contact us at billing@trisnap.app.